Effective Date: April 10, 2026
Last Updated: April 10, 2026
Company: Solinsis Ltd, Company No: NI738571
1. Overview
At Solinsis, we are committed to delivering high-quality consulting and digital services. We understand that circumstances can change, and we have established a fair refund and cancellation policy to protect both our clients and our business.
2. Consultation Sessions
2.1 Cancellation by Client
- More than 48 hours before the session: Full refund or free rescheduling.
- 24–48 hours before the session: 50% refund or free rescheduling to another date within 30 days.
- Less than 24 hours before the session: No refund. Rescheduling may be offered at our discretion.
- No-show: No refund.
2.2 Cancellation by Solinsis
If we need to cancel a session for any reason, you will receive a full refund or the option to reschedule at a time convenient for you.
3. Strategy Packages
3.1 Before Work Begins
If you request cancellation before any work has commenced:
- Full refund, processed within 10 business days.
3.2 After Work Has Begun
If work has already commenced:
- A partial refund may be issued based on the proportion of work not yet completed.
- You will receive all deliverables completed up to the point of cancellation.
- The refund amount will be calculated based on the hours worked and the agreed hourly rate.
4. Implementation Projects
4.1 Milestone-Based Payments
For projects with milestone-based payment structures:
- Payments for completed milestones are non-refundable — you retain all deliverables from those milestones.
- Payments for unstarted milestones will be refunded in full.
- Payments for in-progress milestones will be partially refunded based on the percentage of work completed.
4.2 Early Termination
Either party may terminate a project with 14 days written notice. Upon termination:
- Client receives all work completed to date.
- Payment is adjusted to reflect work completed.
- Any overpayment is refunded within 14 business days.
5. Dissatisfaction
If you are not satisfied with our services:
- Please contact us within 7 days of service delivery at info@solinsisltd.co.uk.
- We will review your concerns and work to resolve them, which may include additional revisions at no extra cost.
- If we cannot resolve the issue to your satisfaction, we will assess a partial or full refund on a case-by-case basis.
6. How to Request a Refund
To request a refund or cancellation, please contact us via:
Please include:
- Your full name and company name
- The service or project reference
- The reason for your refund request
- Your preferred resolution (refund or rescheduling)
7. Refund Processing
- Approved refunds are processed within 10 business days of approval.
- Refunds are issued to the original payment method used (card refund or bank transfer).
- Bank processing times may add 3–5 additional business days.
- You will receive email confirmation when the refund is processed.
8. Non-Refundable Items
The following are generally non-refundable:
- Services that have been fully delivered and accepted
- No-show appointments
- Third-party costs incurred on your behalf (e.g., software licenses, paid tools)
9. Consumer Rights
This policy does not affect your statutory rights as a consumer under UK law or UK consumer protection regulations. If you are a consumer within the UK, you may have additional rights, including the right to withdraw from a distance contract within 14 days under the Consumer Rights Act 2015, unless the service has been fully performed with your prior consent.
10. Disputes
If you are unsatisfied with the resolution of your refund request, you may contact:
11. Contact
For refund inquiries:
